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Virtuapedia Products

Inbound Contact Center


Product Name
Inbound Contact Center

Description
Enables users to build interactive relationships, service fluctuating call volumes with on-demand scalability, expand a workforce to any location, identify callers and route them to the right agents, analyze customer interactions and boost call center productivity and provide support for multiple inbound contact center channels. By integrating the Cloud Contact Center Platform with a CRM system, inbound call centers get valuable information about callers even before they pick up the phone.

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