Produced in
partnership with:
Brought
to you by:
Virtuapedia Products

Virtual Contact Center (VCC)


Product Name
Virtual Contact Center (VCC)

Description
Enables an enterprise to run a multichannel inbound, outbound or blended contact center. Provides ability to connect customers to agents via phone, web, chat, email, mobile apps or social media. End-to-end solution with management applications like supervisor desktop to monitor and coach agents, real-time and historical reporting, recording, workforce management, quality monitoring, out-of-the-box and custom CRM integration.

Company Associations


Glossary Associations


Index Associations