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Virtuapedia Products

Real-Time Work Management


Product Name
Real-Time Work Management

Description
Operational intelligence software suite that supports work management allowing line balancing across multiple locations and channels. All work items are automatically assembled in real-time into a centralized queue identified by type, priority and estimated process time based on pre-defined and configurable rules.

Features include:

* Multi-channel transaction capture
* Short interval scheduling
* Line balancing
* Virtual queue creation
* Real-time resource availability
* Work prioritization & allocation
* Intra-process management
* Performance monitoring
* Quality assurance

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