Aggregates and analyzes disparate dashboard data to understand the health and performance of business in real time. Executives and business unit leaders gain insight into how initiatives and day-to-day activities in one department impact other departments, as well as the performance of the business as a whole. Reduces manual data aggregation and analysis. Provides a 360° view of the customer and the opportunity to control KPIs and allows users to focus on operations from a customer and service centric perspective. Monitors customers’ quality of service and provides near-real-time insight into service performance. Spans across network and IT domains.