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Virtuapedia Products

Cloud Contact Center


Product Name
Cloud Contact Center

Description
Scales to serve businesses of all sizes featuring intelligent skill-based routing, customized reporting and workforce management tools to run and manage a contact center. Includes multimedia queues for voice, email, social media and chat, and Interactive Voice Response (IVR) functionality allows customers to self-serve for common requests. Skills-based routing, workforce management, meets critical standards and regulatory compliance, dashboards and analytics to optimize agent and contact center performance.

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