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Virtuapedia Products

Verint Customer Analytics

Product Name
Verint Customer Analytics

Provided in cloud, on-premise or hybrid deployments, it captures customer interactions, feedback and journeys across multiple channels and analyzes and interprets them in the context of business objectives. Includes:

* Speech Analytics for mining recorded calls, surfacing customer sentiments and rising trends
* Text Analytics for analyzing text-based communications, including email, web chat and social media
* Enterprise Feedback Management for capturing transactional feedback over the IVR and soliciting customer feedback anywhere, anytime
* Engagement Analytics for analyzing and correlating customer interactions and behaviors across channels, by intent or service type, to gain a single view of the customer experience by intent, pinpoint areas of opportunity and deficiency and develop strategies
* Identity Authentication and Fraud Detection for authenticating customers and detecting fraudsters to help reduce agent handle time and enhance security in contact centers

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