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Virtuapedia Products

PureCloud Engage


Product Name
PureCloud Engage

Description
A cloud contact center with seamless omnichannel capabilities and reliability to connect and engage with customers wherever and whenever. Apply advanced routing to omnichannel interactions and create IVR flows quickly and easily with a visual, intuitive interface. Personalize outreach with proactive campaigns and notifications and leverage operational visibility to track and fine tune every aspect of performance. Boost agent productivity with CRM integrations, add new capabilities and manage users with minimal IT involvement. Plug into other apps and cloud services to meet customer needs.

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