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Virtuapedia Products

Contact Center Virtualization


Product Name
Contact Center Virtualization

Description
Provides everything needed to operate a highly scalable and flexible Contact Center solution at a lower cost of operations. Provides best-in-class interaction routing so customers are directed to the right person with the right skills based on a company's business rules regardless of location or channel being used. Customers calling never have to repeat information, and agents know the customer intent, context and history they need to serve the customer.

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