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Virtuapedia Glossary

OSS/BSS (Operation Support System/Business Support System)


Term
OSS/BSS (Operation Support System/Business Support System)

Abbreviation
OSS/BSS

Definition
OSS are usually software applications that support back-office activities that operate a CSP's (Communication Service Provider's) network, provision and maintain customer services. BSS are software applications that support customer-facing activities, including billing, order management, customer relationship management and call center automation.

Index Associations